Service support to users

Highly qualified specialists of the Abacus Analytical Systems GmbH, trained at the enterprises of manufacturers provide the installation and launch devices, conduct training staff on the operation and routine maintenance of the equipment, perform warranty and post-warranty maintenance of the whole model range of products.

Our company cares about its clients and attaches great importance to the technical and methodological support of users and maintenance of installed equipment. We offer a full range of services, ranging from installation and finishing service contracts.

If You are a user of the equipment:

PLEASE CONTACT US FOR SUPPORT!

Our services

• Commissioning

  Our service engineers perform the installation as efficiently as possible for You. We inform You of the expected delivery date, agree on a time, starting-up and adjustment works at a convenient time for You, negotiate the conditions for installation of equipment and compliance with the workplace requirements of the manufacturer.

• User training
  The initial training in the basics of work on the device is absolutely FREE and is already included in the cost of the equipment. Also, with our help You can request additional paid training of Your employees in the workplace or training in-service courses of training certificates. Watch for information in the news on our website or send the application by address - we will inform You about nearby courses offered.
• Carrying out procedures IQ, OQ, and PQ

  Our specialists provide a full range of procedures for validation and qualification of equipment:

  • Installation Qualification (IQ) confirms that the commissioning conducted in accordance with international standards and allows the user to immediately start implementation of the analytical task.
  • Operational Qualification (OQ) confirms that the operating parameters of the appliance conform to the passport data and the system provides the operator with the best of their abilities.
  • Performance Qualification (PQ) is a periodic verification of the suitability of equipment to perform daily routine analyses.
• Warranty and post-warranty repair

  The branded manufacturer's warranty applies on the whole line represented by us products. During the warranty period, our services are in contact with the customer, technical inspection of the equipment and take into account user feedback. Upon completion of the warranty period, You have several options:

  • Choose the type of service, ranging from simple support to service contracts "all inclusive".
  • Immediate out to the customer when you call our customer service.
  • Maintenance and repair of equipment under service contract.
  • Remote support over the phone or Skype
    is free for registered users!
• Preventive maintenance

  Keeping your system in working order is essential for obtaining accurate, reproducible results, high signal and low level of noise. Kits for preventive maintenance contain all the necessary parts to this procedure:

  • We offer kits for all production offered by us.
  • Detailed instructions included in each set, routine maintenance of being under the power of an ordinary user.
  • Our service engineers can also spend the preventive maintenance of your equipment.

There is a technical issue?