Service support to users

Highly qualified specialists of the Abacus Analytical Systems GmbH, trained at the enterprises of manufacturers provide the installation and launch devices, conduct training staff on the operation and routine maintenance of the equipment, perform warranty and post-warranty maintenance of the whole model range of products.

Our company cares about its clients and attaches great importance to the technical and methodological support of users and maintenance of installed equipment. We offer a full range of services, ranging from installation and finishing service contracts.

If You are a user of the equipment:

Dionex Syngene

Elementar logo-Applikon-small

PMA GbmhTorion

PLEASE CONTACT US FOR SUPPORT!

Our services

  • Commissioning

    Our service engineers perform the installation as efficiently as possible for You. We inform You of the expected delivery date, agree on a time, starting-up and adjustment works at a convenient time for You, negotiate the conditions for installation of equipment and compliance with the workplace requirements of the manufacturer.

  • User training
    The initial training in the basics of work on the device is absolutely FREE and is already included in the cost of the equipment. Also, with our help You can request additional paid training of Your employees in the workplace or training in-service courses of training certificates. Watch for information in the news on our website or send the application by address - we will inform You about nearby courses offered.
  • Carrying out procedures IQ, OQ, and PQ

    Our specialists provide a full range of procedures for validation and qualification of equipment:

    • Installation Qualification (IQ) confirms that the commissioning conducted in accordance with international standards and allows the user to immediately start implementation of the analytical task.
    • Operational Qualification (OQ) confirms that the operating parameters of the appliance conform to the passport data and the system provides the operator with the best of their abilities.
    • Performance Qualification (PQ) is a periodic verification of the suitability of equipment to perform daily routine analyses.
  • Warranty and post-warranty repair

    The branded manufacturer's warranty applies on the whole line represented by us products. During the warranty period, our services are in contact with the customer, technical inspection of the equipment and take into account user feedback. Upon completion of the warranty period, You have several options:

    • Choose the type of service, ranging from simple support to service contracts "all inclusive".
    • Immediate out to the customer when you call our customer service.
    • Maintenance and repair of equipment under service contract.
    • Remote support over the phone or Skype
      is free for registered users!
  • Preventive maintenance

    Keeping your system in working order is essential for obtaining accurate, reproducible results, high signal and low level of noise. Kits for preventive maintenance contain all the necessary parts to this procedure:

    • We offer kits for all production offered by us.
    • Detailed instructions included in each set, routine maintenance of being under the power of an ordinary user.
    • Our service engineers can also spend the preventive maintenance of your equipment.

There is a technical issue?

Call us: (495) 726 5540 or Ask our specialists by e-mail:

News

  • 01 May 2017
  • Take part in School on the Ion chromatography!

    At 23-24th May  in operating time of the All-Russian conference "ANALYTICAL CHROMATOGRAPHY AND CAPILLARY ELECTROPHORESIS" in Tuapse.

    The program of school for an ion chromatography includes the following primary subjects:

        Theoretical bases of an ion chromatography;
        Sorbents for an ion chromatography
        Devices of the ion chromatograph (detectors, design features, etc.);
        Proper laboratory practice (features of selection and preparation of samples for the analysis, methodical recommendations).
        Service of the chromatography equipment



    Participation: free, with obligatory advance registration

    Attention! The school on the Ion chromatography is carried out within the III ALL-RUSSIAN CONFERENCE "ANALYTICAL CHROMATOGRAPHY AND CAPILLARY ELECTROPHORESIS" only for conferees.

    Concerning participation in a conference address to the organizing committee.

  • 28 February 2017
  • 15th International Exhibition of laboratory equipment and chemicals "Analytics Expo 2017"

    Abacus Analytical Systems GmbH will participate in the 15th International specialized exhibition of "Analyst Expo-2017" in ECC "Sokolniki" from April 11 to April 13, 2017. At an exhibition the analytical equipment of leading global manufacturers will be shown: HPLC chromatographs and the Ion chromatographs from Thermo-Dionex, parts of Thermo Fisher Scientific Inc. (USA), Elemental analyzers from Elementar (Germany), AAA analyzers and other analytical and biotechnological equipment.

    Visit the stand of our company at A211 in pavilion No. 4.

  • 18 September 2016
  • Seminar on the equipment Thermo for control of the environment and food on October 6 in Moscow

    Moscow | Thursday, October 6, 2016 | 10:00 - 17:00

     

    Please click to register on the seminar

     

    You will be able to learn in more detail about:

        New ion chromatography system Integrion
        The analysis of dioxine in food
        Use of an ion chromatography in the analysis of foodstuff
        Work with samples with the high content of a matrix by the ICP-MS method

  • 19 October 2015
  • Practical course on ion chromatography 16-20.11.2015
  • 05 August 2014
  • International conference "Disinfection By-products in drinking water"

    International conference "Disinfection By-products in drinking water"

    27th-29th October 2014
    Municipal Hall, Mulheim an der Ruhr, Germany

    This international conference will be organised by IWW Water Centre (DE), RSC (UK) and SCI (UK). A scientific poster session and an exhibition related to the topics of the conference will be included. It is expected that more than 200 attendees from all over Europe will take part. You will have the opportunity to talk to decision makers from water companies and regulators. The relevant scientific community will also be present. The programme comprises eleven keynote speakers and some twenty speakers from the call for papers.