Service support to users

Highly qualified specialists of the Abacus Analytical Systems GmbH, trained at the enterprises of manufacturers provide the installation and launch devices, conduct training staff on the operation and routine maintenance of the equipment, perform warranty and post-warranty maintenance of the whole model range of products.

Our company cares about its clients and attaches great importance to the technical and methodological support of users and maintenance of installed equipment. We offer a full range of services, ranging from installation and finishing service contracts.

If You are a user of the equipment:

Dionex Syngene

Elementar logo-Applikon-small

PMA GbmhTorion


Our services

  • Commissioning

    Our service engineers perform the installation as efficiently as possible for You. We inform You of the expected delivery date, agree on a time, starting-up and adjustment works at a convenient time for You, negotiate the conditions for installation of equipment and compliance with the workplace requirements of the manufacturer.

  • User training
    The initial training in the basics of work on the device is absolutely FREE and is already included in the cost of the equipment. Also, with our help You can request additional paid training of Your employees in the workplace or training in-service courses of training certificates. Watch for information in the news on our website or send the application by address - we will inform You about nearby courses offered.
  • Carrying out procedures IQ, OQ, and PQ

    Our specialists provide a full range of procedures for validation and qualification of equipment:

    • Installation Qualification (IQ) confirms that the commissioning conducted in accordance with international standards and allows the user to immediately start implementation of the analytical task.
    • Operational Qualification (OQ) confirms that the operating parameters of the appliance conform to the passport data and the system provides the operator with the best of their abilities.
    • Performance Qualification (PQ) is a periodic verification of the suitability of equipment to perform daily routine analyses.
  • Warranty and post-warranty repair

    The branded manufacturer's warranty applies on the whole line represented by us products. During the warranty period, our services are in contact with the customer, technical inspection of the equipment and take into account user feedback. Upon completion of the warranty period, You have several options:

    • Choose the type of service, ranging from simple support to service contracts "all inclusive".
    • Immediate out to the customer when you call our customer service.
    • Maintenance and repair of equipment under service contract.
    • Remote support over the phone or Skype
      is free for registered users!
  • Preventive maintenance

    Keeping your system in working order is essential for obtaining accurate, reproducible results, high signal and low level of noise. Kits for preventive maintenance contain all the necessary parts to this procedure:

    • We offer kits for all production offered by us.
    • Detailed instructions included in each set, routine maintenance of being under the power of an ordinary user.
    • Our service engineers can also spend the preventive maintenance of your equipment.

There is a technical issue?

Call us: (495) 726 5540 or Ask our specialists by e-mail:


  • 31 August 2020
  • Webinar "Nitrogen/Protein Analysis - Dumas method vs Kjeldahl method" Sept. 9, 2020, 11-00 MT

    Abacus and Elementar are invite you to webinar "Nitrogen / Protein Analysis in Foods -
    Dumas method vs Kjeldahl method" September 9, 2020, 11-00 Moscow time

    In this webinar, we will compare the technical characteristics of the Dumas and Kjeldahl methods and discuss their advantages and disadvantages.

    Please be registered in advance:

    Link to webinar registration

    Welcome to our webinar!

    Abacus and Elementar teams.

  • 01 May 2020
  • Webinar "Solving the Problems of Determining the Content of Organic Carbon (TOC) and Nitrogen (TNb) in Wastewater"

    Elementar and Abacus Analytical Systems GmbH invite you to the webinar "Solving the Problems of Determining the Content of Organic Carbon (TOC) and Bound Nitrogen (TNb) in Wastewater", which will be held on May 28, 2020, at 14-00 Moscow time.

  • 31 March 2020
  • With the greatest regret we report the demise of Karl-Heinz Fischer

    Karl-Heinz Fischer


    Karl-Heinz Fischer

    06/18/1937 - 03/31/2020

    Eternal memory to him!

    Elena V. Rybakovaand the team of Abacus GmbH
    in Russia, Kazakhstan, Ukraine, Belarus

  • 01 October 2019
  • The seminar for CHNS-elemental analysis from the company Elementar, 5th December 2019

    "Abacus Analytical Systems" and the Elementar Analysensysteme GmbH (Germany) invite you to participate in a scientific and practical seminar "The latest analytical equipment for CHNS-elemental analysis from the company Elementar". Seminar will take place in Moscow on December 5, 2019 in the conference center at hotel of "Maxima Zarya" (metro Okrujhnaya, Vladykino or Petrovsko- Razumovskaya). Lectures will be given by leading experts in the field of CHNS-elemental analysis from Elementar GmbH, Abacus GmbH and the leading Russian research Institutes.

    Participation in a seminar - free. For participation it is necessary to be registered, write us to the address:

  • 19 May 2019
  • Practical course on ion chromatography 18-22 November 2019 in Moscow

    Nearest practical course on ion chromatography will take place in Moscow on the territory of Thechnical University (MISIS) and MSU (practice) 18-22th November 2019.

    The program of course for an ion chromatography includes the following primary subjects:

        Theoretical bases of an ion chromatography;
        Sorbents for an ion chromatography
        Devices of the ion chromatograph (detectors, design features, etc.);
        Proper laboratory practice (features of selection and preparation of samples for the analysis, methodical recommendations).
        Service of the chromatography equipment

    Please contact us for future details!